Returns & Exchanges
At National Museum, we want you to be completely satisfied with your purchase of our curated historical and artistic collections. If you are not entirely happy with your order, we offer a 30-day return policy for most items in their original, unused condition.
Initiate Your Request
Contact our visitor services team via email or our online portal with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Carefully pack the items in their original museum-grade packaging, ensuring all tags, certificates of authenticity, and protective materials are included.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt for your records.
Receive Your Refund
Once our curators inspect the returned item to confirm its condition, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing