Frequently Asked Questions
Everything you need to know about shopping at the National Museum Store.
How long does shipping take for museum reproductions?
Standard shipping typically takes 5-7 business days within the continental United States. For custom-framed prints or delicate replicas, please allow an additional 3-5 days for specialized packaging.
Are the items sold online authentic museum pieces?
While we do not sell original artifacts, all our products are officially licensed reproductions, high-quality prints, or inspired designs approved by our curators to ensure historical and artistic accuracy.
What is your return policy for delicate items?
We offer a 30-day return policy for most items. If a fragile item arrives damaged, please contact our support team within 48 hours of delivery with photos of the packaging to receive a full replacement or refund.
Do you offer international shipping?
Yes, the National Museum Store ships to over 50 countries. International delivery times and shipping rates vary based on the destination and customs processing.
How do my purchases support the museum?
Every purchase made through our online store directly funds the museum's conservation efforts, educational programs, and the acquisition of new exhibits.
Can I use my Museum Membership discount online?
Absolutely. Members can log in to their account or enter their membership ID at checkout to apply their exclusive 10-20% discount on eligible items.